MLNetworks for Managed Service Providers
Run the sites. Prove the visit.
Alarms, dispatch, site visits and proof of visit on one record, for the sites you run for others.
The SLA is signed.Now keep the sites up.
01
Respond to what the sites report
Related alarms become one incident, with the probable cause and the next step ready for approval.
02
Coordinate field execution
Assign, schedule and follow each job, with the incident that raised it attached.
03
Report what was done
Close jobs on reviewed job forms and photos, and build the reports your customers ask for.
From request to proof of completion
Every job, with proof of visit.
A work order is prepared with the incident, followed through the field and closed only when the job form and photos are reviewed.
01
Prepared with the incident behind it
The work order carries the incident and the site data before anyone does the truck roll.
Work & EvidenceWO-7718WO-7718
Inspect generator start circuit
Ridgeview RDG-0417
HighCreatedDescription
No generator run recorded on the fifth outage. Inspect the start circuit and test the start.
Details
- Source incident
- INC-2041
- Activity
- Generator
- Priority
- High
- Dispatched by
- Network operations
- Created
- Today 07:40
Attachments (2)
Upload- Attached
INC-2041-evidence.pdf
Finding and alarm evidence
- Attached
Alarm-timeline.pdf
Mains failure raised 7 times
02
Assigned, accepted and scheduled
Each job has an owner, a status and a due time, visible to the NOC and the field.
All Work Orders
Search by ID, title, siteIDTitleStatusPriorityAssigneeDue DateWO-7718Inspect generator start circuitAssignedHighWO-7719Check battery terminalsAcceptedMediumWO-7720Walk the tower baseCreatedLowShowing 3 work orders at Ridgeview RDG-0417
Next steps
AcceptedReassign03
Closed on proof of visit
The technician submits the job form and photos. A reviewer approves or rejects, with a comment.
Work & EvidenceWO-7718WO-7718
Inspect generator start circuit
Ridgeview RDG-0417
HighSubmittedSubmitted form
5 of 5 required- Approved
Start circuit inspected
Yes
- Approved
Fault found
Start relay contact worn
- Approved
Action taken
Relay replaced
- Awaiting review
Start test result
Started on first attempt
Attachments (4)
- Start-relay-before.jpg
- Start-relay-after.jpg
- Generator-running.jpg
- Start-test.pdf
Review actions
Pending review - level 1Review comments (required)
Relay replaced and start test recorded on site. Photographs match the checklist.
RejectApprove
Run each type of job the same way on every shift
Set the stages, approvals and dispatch rules of a work order once, so the process does not depend on who is on shift.
WorkflowsDispatch rules
Inspect generator start circuit
WO-7718
Method
- Manual
- Round Robin
- Nearest
- Least Busy
- Required Skills
- Generator maintenance
- Required Certifications
- Electrical safety
- Required Region
- Ridgeview area
- Fallback
- Escalate after 30 minutes
Customer story
A managed service provider in Africa, 16,000 sites
How a service provider running 16,000 sites cut its time to repair by 35%
A managed service provider running 16,000 sites put faults, dispatch and field work on one platform. MTTR fell by 35%, and seven in ten jobs are now dispatched with AI assistance.
Read the story- 35%
- Shorter mean time to repair
- 70%
- Jobs dispatched with AI assistance
- 16,000
- Sites under management
Where service providers usually start
Each one works on the same sites and assets.
- Workforce & SchedulingDispatch the job and get proof of visit back.
- Network Monitoring & Incident ResponseRelated alarms become one incident, with a probable cause.
- WorkflowsBuild a process once and run it everywhere.
- Assets & InventoryOne asset register: what is on site and what state it is in.
- Energy ManagementGrid, DG, battery and fuel for each site, against what it should be using.
- Reports & AnalyticsEnergy reports built once and sent on a schedule.
Works from the systems you and your customers already run
Integration scope is defined for each deployment, and each source is validated with your team before it is named as supported.
- Alarm and fault systems
- Work orders and tickets
- Site and asset records
- Site controllers and telemetry
FAQ
Questions we get asked
Can we run it for more than one customer?
How sites, teams and access are separated between the customers you serve is set up for each deployment. We scope it with you before work starts.
Does it calculate SLA penalties or invoices?
No. Billing and accounting stay with your ERP. The platform keeps the operational record: what was reported, what was done, when and by whom.
How do technicians record their work?
They submit the job form and photos against the work order. A reviewer approves or rejects each one, with a comment.
Where do we start?
Most deployments start with one workflow, such as corrective work orders from site incidents, and widen from there. Scope and timing are agreed for each deployment.
Managed Service Providers
Which job do you want to follow from request to proof of visit?
Bring a real case. An MLNetworks expert will walk through it with you.
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