Workforce & Scheduling
From alarm to closed job card.
Workforce & Scheduling is the part of MLNetworks that turns an incident or a planned task into a field job, dispatches it to an engineer and brings the proof of visit back.
MLNetworks carries a work order from the incident that raised it to the photos and form that close it, so the job can be followed to the end.
Talk to an ExpertWO-7718
Inspect generator start circuit
Ridgeview RDG-0417
Workflow
Step 2 of 6
Created
Assigned
Accepted
In Progress
Submitted
Completed
Details
- Source incident
- INC-2041
- Assignee
- Field team A
- Acceptance
- Awaiting
- Activity
- Generator
- Due
- Today 17:00
Attachments (2)
- INC-2041-evidence.pdf
- Alarm-timeline.pdf
From incident to closed job
01
Prepared from the incident
A work order created from an incident carries the incident, the site and the findings. The technician does not start from a blank ticket.
Work & EvidenceWO-7718WO-7718
Inspect generator start circuit
Ridgeview RDG-0417
HighCreatedDescription
No generator run recorded on the fifth outage. Inspect the start circuit and test the start.
Details
- Source incident
- INC-2041
- Activity
- Generator
- Priority
- High
- Dispatched by
- Network operations
- Created
- Today 07:40
Attachments (2)
Upload- Attached
INC-2041-evidence.pdf
Finding and alarm evidence
- Attached
Alarm-timeline.pdf
Mains failure raised 7 times
02
Assigned, accepted and scheduled
The register shows who has the job, whether they accepted it, and when it starts and is due. The next steps follow the workflow your team defines.
All Work Orders
Search by ID, title, siteIDTitleStatusPriorityAssigneeDue DateWO-7718Inspect generator start circuitAssignedHighWO-7719Check battery terminalsAcceptedMediumWO-7720Walk the tower baseCreatedLowShowing 3 work orders at Ridgeview RDG-0417
Next steps
AcceptedReassign03
Closed with proof of visit
The technician submits the form and photographs from site. A reviewer approves or rejects with a comment. The decision stays on the work order.
Work & EvidenceWO-7718WO-7718
Inspect generator start circuit
Ridgeview RDG-0417
HighSubmittedSubmitted form
5 of 5 required- Approved
Start circuit inspected
Yes
- Approved
Fault found
Start relay contact worn
- Approved
Action taken
Relay replaced
- Awaiting review
Start test result
Started on first attempt
Attachments (4)
- Start-relay-before.jpg
- Start-relay-after.jpg
- Generator-running.jpg
- Start-test.pdf
Review actions
Pending review - level 1Review comments (required)
Relay replaced and start test recorded on site. Photographs match the checklist.
RejectApprove
Work from any source, tracked in one list
Integration scope is defined for each deployment, and each source is validated with your team before it is named as supported.
- Incidents and alarms
- Site and asset records
- Work orders and tickets
- Workforce and team directories
Checklist and history stay on the job
Submitted form
4 of 4 fields3/3 required- Approved
Start circuit inspected
Yes
- Approved
Action taken
Relay replaced
- Rejected
Start test result
Started on first attempt
Why is this value rejected? Attach the test record.
A job card the reviewer can read
The technician fills in the form on site. The reviewer sees how many required fields are done and approves or rejects each value, with a reason.
History
All 6Status 4Reviews 1Comments 1- 07:40Created from INC-2041
- 07:55Assigned to Field team A
- 09:10Accepted by Field team A
- 11:20Form and photographs submitted
- 11:45Review level 1: approved
- 11:46Start relay replaced, start test recorded
A history of the job
Status changes, reviews and comments are listed in order. Anyone opening the work order can see what happened and who decided.
Replaced equipment goes to the asset register
When a technician replaces equipment, the change is listed on the work order. Once the job is completed it goes to Asset Truth, where a person approves or rejects it.
Assets & InventoryEquipment changes
Replaced generator start relay
WO-7718 · Ridgeview RDG-0417 · New serial recorded
Job completed
Completion evidence reviewed
Sent to Asset Truth
1 change
Approved by a steward
On the Site sheet
Built so a closed job can be trusted
The incident stays on the job
The incident, site and findings that raised the work order stay attached to it.
No closure without proof
A job is reviewed against the submitted form and photos before it is closed.
People keep the decision
A person approves or rejects each review, and a comment is required.
FAQ
Questions from field operations
Where do work orders come from?
From an incident, from a maintenance plan or by hand. Which of these your team uses is set for each deployment.
Can we use our own workflow and checklists?
The stages a work order moves through and the form a technician fills in are defined with your team. The steps shown here are a demonstration.
Who approves completion?
A reviewer approves or rejects the submitted form and photos, and a comment is required. The platform does not close a job by itself.
Does it replace our ticketing or workforce systems?
No. It reads from the systems you already run, and what can be connected is defined for each deployment.
What happens to equipment that a technician replaces?
The change is listed on the work order and sent to the asset record once the job is completed. A person approves or rejects each change there.
Workforce & Scheduling
Which job would you like to follow to closure?
Bring a real case. An MLNetworks expert will walk through it with you.
Talk to an ExpertMore of the platform
Every part uses the same sites and assets. Start where the need is greatest and add the next when you are ready.