Customer stories

How operators work with MLNetworks

Customer stories, told without naming the customer, and the industry projects we have run with operators through TM Forum.

TowerCos

A tower company in the Middle East and North AfricaHow a tower company cut its energy use by 8% and said yes to tenants fasterA tower company ran energy, faults, field work and colocation on one platform. Energy use fell by 8%, team productivity rose by 28%, and the alarm count reaching the NOC fell five-fold.8%Energy saved through optimisation across the portfolio28%Higher productivity for operations and field teams5xFewer alarms reaching fault managementRead the story

Mobile Network Operators

A mobile network operator in New ZealandHow a mobile operator put its 5G investment where customers feel itA mobile operator combined customer data with network data to rank 1,200 sites for new builds and 5G. The AI model behind the ranking is 90% accurate, and the plan takes 60% less time to produce.90%Accuracy of the AI model behind the investment ranking1,200Sites ranked for deployment60%Less time to produce the planRead the story

Managed Service Providers

A managed service provider in Africa, 16,000 sitesHow a service provider running 16,000 sites cut its time to repair by 35%A managed service provider running 16,000 sites put faults, dispatch and field work on one platform. MTTR fell by 35%, and seven in ten jobs are now dispatched with AI assistance.35%Shorter mean time to repair70%Jobs dispatched with AI assistance16,000Sites under managementRead the story

TM Forum Catalyst projects

Built with operators, in public

Catalysts are proofs of concept run through TM Forum, where operators and technology companies work on one problem together. These are industry projects, not customer deployments.

2026
C26.0.964
AI-powered end-to-end solution for customer experience - Phase II
The second phase uses customer experience as the common measure for network optimisation and investment decisions, combining network performance data, crowdsourced experience data and traffic forecasts. It grew from five operators to eight.
- Finalist: Outstanding Catalyst - Attendees' choice (2026)
View the project on TM Forum
Project champions
Alongside
2025
C25.5.901
AI-driven customer experience-based network investments
A project on deciding network investment by customer experience: experience data from consenting users is combined with network data in a digital twin, to find root causes, anticipate congestion and rank where to build or tune.
- Finalist: Outstanding Catalyst - Business Gamechanger (2025)
- Finalist: Outstanding Catalyst - Innovation with Purpose (2025)
View the project on TM Forum
Project champions
Alongside
2025
C25.0.845
AI-powered end-to-end solution for customer experience
The first phase set out to base operator decisions on the customer: connectivity experience measured on end-user devices is correlated with access, transport and core network data, so issues are found and prioritised by their effect on customers.
- Winner: Outstanding Catalyst - Rising Star (2025)
- Finalist: Outstanding Catalyst - Tech for Good (2025)
- Finalist: Outstanding Catalyst - Business Impact (2025)
View the project on TM Forum
Project champions
Alongside